Cornerstone Pilates – Studio Policies

What to Bring

Group Reformer Classes
Grip socks are required for all group reformer classes for the safety and hygiene of our community. Grip socks may be purchased at the studio during check-in or added to your class booking through the Cornerstone Pilates app.

Check-In & Late Arrival Policy

  • Please arrive 5–10 minutes early for your class.

  • A 5-minute grace period is allowed after class begins.

Reservations & Booking Windows

  • A valid class credit or active membership is required to reserve a spot in class.

  • Reservations must be made through your Cornerstone Pilates account (app or website).

  • To change or cancel a reservation without penalty, please do so at least 12 hours before class.

Booking Windows

  • All members class packs, new client specials, and single class credits have a 30-day booking window.

Late Cancellation & No-Show Policy

We understand that plans change! If you need to cancel, please do so as early as possible through your account. We do not accept cancellations via social media or direct messages.

  • Cancel at least 12 hours before class: No penalty

  • Late cancellations (less than 12 hours) or no-shows:

    • A class credit will be forfeited and a $25 fee will be charged

Waitlist Policy

  • If a class is full, we recommend joining the waitlist.

  • If a spot opens, you’ll receive an email or text notification and will be prompted to enroll. You will not be automatically added.

  • Once added from the waitlist, late cancellation and no-show policies apply.

  • If you waitlist multiple classes, you are responsible for managing your bookings to avoid double reservations.

Membership Terms

  • Memberships renew automatically on a month-to-month basis.

  • By purchasing a membership, you authorize Cornerstone Pilates to automatically charge your card on file for monthly membership fees.

Membership Cancellations & Holds

  • To cancel your membership, please email us with 7 days’ notice prior to your next billing cycle.

  • Membership freezes may be requested for a minimum of 30 days and up to 2 months per calendar year. Exact dates must be provided in writing via email.

Class Credits & Expiration

  • Membership credits do not roll over and must be used within the 30-day billing cycle.

Guest Bookings (Memberships Only)

  • 12-pack & Unlimited Members may use their memberships to book guests. Each guest booking deducts one class credit from the member’s account.

  • Guests must complete our waiver and follow all studio policies prior to attending class.

  • 12-Class & Unlimited Members receive additional monthly guest passes as part of their membership benefits.

Medical Concerns & Pregnancy

Your safety is our priority.

  • If you are pregnant, recently postpartum, suspect you may be pregnant, or have any injuries or medical conditions, please notify us prior to or at the beginning of class.

  • Clients who are pregnant or recently postpartum must have clearance from a qualified healthcare provider before participating. While modifications may be offered when appropriate, Cornerstone Pilates does not provide medical advice, and participation is at your own discretion.

  • Please discontinue exercise immediately if you experience pain, dizziness, shortness of breath, or unusual symptoms.Participation is at your discretion and with medical clearance from your healthcare provider.

Returns & Exchanges

All sales are final. Classes, private sessions, memberships, and retail purchases are non-refundable and non-transferable.

Age Requirement

Clients must be 18 years or older to attend group classes.